DocumentCode
2423772
Title
A SW assisted Baldrige based self-assessment process
Author
Geoffrion, L.P. ; Biello, S.
Author_Institution
Raytheon Co., Lexington, MA
fYear
1997
fDate
27-31 Jul 1997
Firstpage
828
Abstract
Summary for only given as follows. Discussion of the approach, deployment and results of the use of a SW assisted MBNQA criteria based self-assessment process. A service/support operating business element of a major international company was the pilot project. The initial results indicated opportunities for improvement. Re-assessment is scheduled for September 1996 and changes will be used for future direction
Keywords
quality control; SW assisted Baldrige based self-assessment; SW assisted MBNQA criteria; improvement opportunities; international company; service/support operating business; Companies; Springs;
fLanguage
English
Publisher
ieee
Conference_Titel
Innovation in Technology Management - The Key to Global Leadership. PICMET '97: Portland International Conference on Management and Technology
Conference_Location
Portland, OR
Print_ISBN
0-7803-3574-0
Type
conf
DOI
10.1109/PICMET.1997.653662
Filename
653662
Link To Document