Towards information transparency in the context of service management

Author

Belter, Roman ; Ludwig, André ; Franczyk, Bogdan ; Spies, Thorsten ; Eicker, Stefan

Author_Institution

Inf. Syst. Inst., Univ. of Leipzig, Leipzig, Germany

fYear

2010

fDate

13-15 Dec. 2010

Firstpage

1

Lastpage

8

Abstract

With an increasing demand for higher value services, comprehensive support for service customization, provisioning and management is needed. This paper details ongoing research work regarding a service management approach, which supports the handling of service artifacts during the service lifecycle. The approach introduces an information model for e-Service Management, as well as a tailored view concept to provide individual views to participating stakeholders. The outlined approach tackles nonfunctional management issues which lead to better maintainable, adaptable and extendable service systems.

Keywords

electronic commerce; service-oriented architecture; e-service management; higher value services; information transparency; service customization; Business; Complexity theory; Context; Semiconductor optical amplifiers; Service oriented architecture; Software; Unified modeling language; artifacts; generic views; service management; service stakeholder; service system;

fLanguage

English

Publisher

ieee

Conference_Titel

Service-Oriented Computing and Applications (SOCA), 2010 IEEE International Conference on

Conference_Location

Perth, WA

Print_ISBN

978-1-4244-9802-4

Type

conf

DOI

10.1109/SOCA.2010.5707164

Filename

5707164