A Novel Usability Matrix for ERP Systems Using Heuristic Approach

There are two types of systems, computerized and socio-technical systems. Socio-technical systems are complex and deals with technical operations by involving users. The usability is the study that discusses the user philosophy in Socio-technical systems. It is very older term and previously named as software psychology. It debates on diverse variables that help to improve the software usability. The continuous changes in user´ demands, situations, and environment also have deep impact on software usability. These changes acquire experts and developers intention to gather more and more humans´ factors. In this extended paper we proposed a usability heuristic for the appraisal to the context of ERP applications. Enterprise resource planning system (ERP) used to manage business-processes and to provide past records for decision-making. The proposed heuristic for evaluation is based on qualitative review of previous literature. Beside literature the series of empirical studies were also conducted by segregating the user´ on the bases of their roles in organization.