E-Banking: What is in prospects´ mind?

Author

Pasharibu, Y. ; Ihalauw, John J O I

Author_Institution

Dept. of Manage. & Bus., Satya Wacana Christian Univ., Salatiga, Indonesia

fYear

2012

fDate

11-13 June 2012

Firstpage

325

Lastpage

330

Abstract

E-Banking is an online financial service that provides several benefits either to the provider or to their users. However, results from survey and research show that the number of e-banking users is still low in Indonesia. Because of this reason, this research was done to find out prospect perception about kinds of relational benefits in e-banking. The findings of this research, that was analyzed using descriptive statistics method, showed that e-banking prospects have good perception about confidence benefits and special treatment benefits in e-banking. However, they had neutral opinion about social benefits in e-banking transaction. Based on the findings, a set of propositions forming a model is proposed for further research.

Keywords

banking; social aspects of automation; statistics; Indonesia; confidence benefit; descriptive statistics method; e-banking; electronic banking; online financial service; prospect perception; social benefit; special treatment benefit; Banking; Business; Economics; Educational institutions; Internet; Media; Online banking; E-Banking; Internet Banking Services; Relational Benefits;

fLanguage

English

Publisher

ieee

Conference_Titel

Management of Innovation and Technology (ICMIT), 2012 IEEE International Conference on

Conference_Location

Sanur Bali

Print_ISBN

978-1-4673-0108-4

Type

conf

DOI

10.1109/ICMIT.2012.6225826

Filename

6225826