Title :
Analysis on the Constituting Factors of Business Process Outsourcing Service Quality
Author :
Yanhong, Liu ; Ye, Wang
Author_Institution :
Coll. of Manage., Tianjin Normal Univ., Tianjin, China
Abstract :
With IT development, BPO (Business Process Outsourcing) has become the developing trend for service outsourcing, which has attracted more and more people´s attention. This paper gave a new explanation on the definition of BPO, and analyzed the factors influencing BPO service quality based on BPO characteristic analysis.
Keywords :
business data processing; outsourcing; BPO characteristic analysis; IT development; business process outsourcing service quality; constituting factors; Hazards; Industries; Information security; Internet; Outsourcing; BPO; BPO Service Quality; Service Quality;
Conference_Titel :
E-Business and E-Government (ICEE), 2010 International Conference on
Conference_Location :
Guangzhou
Print_ISBN :
978-0-7695-3997-3
DOI :
10.1109/ICEE.2010.511
