DocumentCode :
2452031
Title :
Extending the Definition of E-Services and Its Implications to E-Services Development
Author :
Chen, Jian ; Yuan, Liu ; Mingins, Christine
Author_Institution :
Sch. of Comput. Sci., Shaanxi Normal Univ., Xi´´an, China
fYear :
2012
fDate :
24-26 May 2012
Firstpage :
211
Lastpage :
216
Abstract :
E-services have been emerged with the progress of ICT, especially the Internet and web technologies in the last decade. Yet researchers from different disciplines use the term "e-services" often in different contexts hence defining the term differently. This paper aims at defining e-services to illustrate more explicitly the features of e-services and the role of ICT in e-service systems, based on an analysis of existing definitions of e-services in literature. Our definition captures more real world e-services and illustrates more specific features of e-services. This paper then discusses those distinguished features of e-services compared with non-electronic services, especially on the implications of the features with respect to the discovery, design, delivery and improvement of e-services and e-services systems. We believe that our definition of e-services contributes to a better understanding of e-services, and provides a basis for e-services and e-service systems development.
Keywords :
Internet; marketing data processing; ICT; Internet technologies; Web technologies; e-service definition; e-service systems development; Business; Computer science; Information systems; Internet; Manuals; Software; Software algorithms; E-Services; E-Services systems; Non-electronic services; Services; Services systems;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Service Sciences (IJCSS), 2012 International Joint Conference on
Conference_Location :
Shanghai
Print_ISBN :
978-1-4673-1992-8
Type :
conf
DOI :
10.1109/IJCSS.2012.55
Filename :
6227825
Link To Document :
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