DocumentCode :
2472518
Title :
FAQ finder: a case-based approach to knowledge navigation
Author :
Hammond, K. ; Burke, R. ; Martin, C. ; Lytinen, S.
Author_Institution :
Artificial Intelligence Lab., Chicago Univ., IL, USA
fYear :
1995
fDate :
20-23 Feb 1995
Firstpage :
80
Lastpage :
86
Abstract :
In this paper, we will discuss a class of systems, called FAQ FINDER systems, that use a natural language question-based interface to distributed information sources, specifically files organized as question/answer pairs such as FAQ files. In using these systems, users enter question in natural language and the system attempts answer that question, using FAQ files as a resource. We combined two technologies in developing these systems: statistically based IR engines and more semantically based “language matchers”. The power of our approach rises out of two features: first, we are using knowledge sources that have already been designed to answer the commonly asked questions in a domain and are more highly organized than free text; second, these systems do not have to comprehend the queries they receive. They only have to identify the relevant files and then match against the segments of text that are used to organize the files themselves
Keywords :
case-based reasoning; information retrieval; information services; natural language interfaces; online front-ends; FAQ finder; case-based approach; distributed information sources; knowledge navigation; language matchers; natural language question-based interface; Artificial intelligence; Computer networks; Electronic mail; IP networks; Laboratories; Large-scale systems; Natural languages; Navigation; Search engines;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Artificial Intelligence for Applications, 1995. Proceedings., 11th Conference on
Conference_Location :
Los Angeles, CA
Print_ISBN :
0-8186-7070-3
Type :
conf
DOI :
10.1109/CAIA.1995.378787
Filename :
378787
Link To Document :
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