Title :
Human knowledge to be applied to communications services
Author :
Koono, Zenya ; Ma, Peijin ; Chen, Hui ; Far, Behrouz H. ; El-Khouly, Mahmoud Mohamed
Author_Institution :
Dept. of Inf. & Comput. Sci., Saitama Univ., Urawa, Japan
Abstract :
This paper reports on the use of secretary´s knowledge for telephone handling. The secretary´s knowledge has been systematically acquired by `acquisition as modeling´, and they may be reconstructed by an electronic secretary in a personal computer, again systematically. Knowledge models reported are, those for conversation, information collection, and various decisions. The application of the knowledge models to communications are discussed
Keywords :
executive workstations; knowledge acquisition; knowledge based systems; microcomputer applications; telecommunication computing; telephony; acquisition as modeling; communications services; conversation; electronic secretary; information collection; knowledge models; personal computer; secretary knowledge; telephone handling; Application software; Business; Companies; Expert systems; Humans; Knowledge acquisition; Knowledge engineering; Microcomputers; Productivity; Telephony;
Conference_Titel :
Communication Technology Proceedings, 1998. ICCT '98. 1998 International Conference on
Conference_Location :
Beijing
Print_ISBN :
7-80090-827-5
DOI :
10.1109/ICCT.1998.741140
