A framework for electronic government

Electronic government is a powerful guiding vision for the transformation which governments and public administrations have to undergo in the next decades. It can be seen from four perspectives: the addressee´s (citizen´s) perspective, the process (reorganisation) perspective, the (tele-)cooperation perspective, and the knowledge perspective. Electronic government appears as a holistic approach which combines internal and external considerations. The special political and legal features of the public sector can be met by using the cooperation and knowledge perspectives to guide the reengineering of the public sector