Web-Service-Oriented Customer Relationship Management System Evolution

Author

Xu, Yang ; Duan, Qing ; Yang, Hongji

Author_Institution

Software Technol. Res. Lab., De Montfort Univ., Leicester

fYear

0

fDate

0-0 0

Firstpage

39

Lastpage

48

Abstract

Customer relationship management (CRM) systems are designed to help managing customers and building fixed relations with customers by quick response and efficient services. The motive of reengineer CRM towards Web services is to improve the flexibility and its efficiency of CRM system in the dynamic changes of market economics (Davids, 1999). In this paper, we concentrate on the stage of utilising business rules to extract services from specific CRM components. The proposed approach presents a model that aims to transform functionalities of legacy system into Web services. This task will help the evolution of CRM systems within the changing business environment

Keywords

Internet; business data processing; customer relationship management; software maintenance; Web services; business environment; business rules; customer relationship management; legacy system; market economics; service extraction; system evolution; Application software; Buildings; Communication standards; Communication system software; Companies; Customer relationship management; Logic; Service oriented architecture; Web and internet services; Web services;

fLanguage

English

Publisher

ieee

Conference_Titel

Software Technology and Engineering Practice, 2005. 13th IEEE International Workshop on

Conference_Location

Budapest

Print_ISBN

0-7695-2639-X

Type

conf

DOI

10.1109/STEP.2005.35

Filename

1691630