Title :
A New Design of ATM Interface for Banking Services in Thailand
Author :
Cooharojananone, Nagul ; Taohai, Kamonwan ; Phimoltares, Suphakant
Author_Institution :
Dept. of Math., Chulalongkorn Univ., Bangkok, Thailand
Abstract :
A new design of ATM interface for banking services in Thailand with a new hierarchical menu structure based on the seven most frequently used tasks is presented. A total, of 105 participants from five different work occupations were used to test the design. Participants were asked to use the new design and a well known existing design. Simulators of the new interface were adapted for testing in a laboratory environment. The HCI principles were considered for designing and testing the new interface using usability criteria as the evaluation. The experimental results showed that a new ATM design reduced the error rate as well as increased effectiveness, efficiency and satisfaction.
Keywords :
automatic teller machines; banking; human computer interaction; ATM interface; HCI principle; Thailand; automatic teller machine; banking services; hierarchical menu structure; human-computer interaction; laboratory environment; Asynchronous transfer mode; Banking; Credit cards; Human computer interaction; ISO standards; Testing; Usability; Automatic Teller Machine (ATM); Human-Computer Interaction (HCI); laboratory testing; navigation menu design; usability evaluation; usability testing;
Conference_Titel :
Applications and the Internet (SAINT), 2010 10th IEEE/IPSJ International Symposium on
Conference_Location :
Seoul
Print_ISBN :
978-1-4244-7526-1
Electronic_ISBN :
978-0-7695-4107-5
DOI :
10.1109/SAINT.2010.49
