DocumentCode :
2519542
Title :
Calculation of Necessary QoS for User Satisfaction with a QoS Mapping Matrix
Author :
Ito, Yoshihiro
Author_Institution :
Nagoya Inst. of Technol., Nagoya, Japan
fYear :
2010
fDate :
19-23 July 2010
Firstpage :
233
Lastpage :
236
Abstract :
This paper studies a method for getting necessary QoS for user satisfaction. For a service, its user satisfaction can have some aspects and must be treated from every aspect. However, it is not easy to find feasible QoS that satisfies a user from every aspect. This paper assumes QoS mapping with the multiple linear regression and defines a QoS mapping matrix. By popular matrix operations, which include generalized inverse, we can decide necessary QoS for required user satisfaction in every aspect. To confirm the effectiveness of the method, this paper shows the numerical results.
Keywords :
customer satisfaction; quality of service; regression analysis; QoS mapping matrix; linear regression; quality of service; user satisfaction; Equations; Indium tin oxide; Linear regression; Mathematical model; Multimedia communication; Quality of service; QoS; SLA; pseudo-inverse; user satisfaction;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Applications and the Internet (SAINT), 2010 10th IEEE/IPSJ International Symposium on
Conference_Location :
Seoul
Print_ISBN :
978-1-4244-7526-1
Electronic_ISBN :
978-0-7695-4107-5
Type :
conf
DOI :
10.1109/SAINT.2010.95
Filename :
5598134
Link To Document :
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