Title :
Improving phishing countermeasures: An analysis of expert interviews
Author :
Sheng, Steve ; Kumaraguru, Ponnurangam ; Acquisti, Alessandro ; Cranor, Lorrie ; Hong, Jason
Author_Institution :
Dept. of Eng. & Public Policy, Carnegie Mellon Univ., Pittsburgh, PA, USA
fDate :
Sept. 20 2009-Oct. 21 2009
Abstract :
In this paper, we present data from 31 semi-structured interviews with anti-phishing experts from academia, law enforcement, and industry. Our analysis led to eight key findings and 18 recommendations to improve phishing countermeasures. Our findings describe the evolving phishing threat, stakeholder incentives to devote resources to anti-phishing efforts, what stakeholders should do to most effectively address the problem, and the role of education and law enforcement.
Keywords :
computer crime; education; incentive schemes; law; unsolicited e-mail; antiphishing experts; education; expert interviews; law enforcement; phishing countermeasures; stakeholder incentives; Clustering algorithms; Computer security; Credit cards; Informatics; Information security; Information technology; Internet; Laboratories; Reliability engineering; Uniform resource locators; anti-phishing; electronic crime; expert interview;
Conference_Titel :
eCrime Researchers Summit, 2009. eCRIME '09.
Conference_Location :
Tacoma, WA
Print_ISBN :
978-1-4244-4625-4
DOI :
10.1109/ECRIME.2009.5342608
