User Experiences and Acceptance Scenarios of NFC Applications in Security Service Field Work

Author

Franssila, Heljä

Author_Institution

Dept. of Inf. Studies & Interactive Media, Univ. of Tampere, Tampere, Finland

fYear

2010

fDate

20-20 April 2010

Firstpage

39

Lastpage

44

Abstract

The goal of the study was to understand how security service personnel experienced the usability, reliability and work performance effects of the current NFC service in use, what were the key development needs related to the information management and communication in their work, and which of the future NFC scenarios were found to be potentially most attractive. The results of the study show that user experiences of the NFC service were moderately positive, though there were mixed results considering the performance effects of use of NFC services. Potential usefulness of proposed future NFC service functionalities was considered quite high.

Keywords

information management; mobile computing; mobile radio; telecommunication network reliability; telecommunication security; NFC application; NFC service; acceptance scenario; information management; near-field communication; reliability; security service field work; security service personnel; usability; user experience; work performance effect; Circuits; Cleaning; Foot; Information management; Information security; Legged locomotion; Medical services; Monitoring; Personnel; Usability; NFC in mobile work; case study; security service work; user acceptance; user experience;

fLanguage

English

Publisher

ieee

Conference_Titel

Near Field Communication (NFC), 2010 Second International Workshop on

Conference_Location

Monaco

Print_ISBN

978-0-7695-3998-0

Electronic_ISBN

978-1-4244-6464-7

Type

conf

DOI

10.1109/NFC.2010.17

Filename

5476467