DocumentCode
2537782
Title
Expectations for Assessment of Services Quality
Author
Letia, Ioan Alfred ; Marginean, Anca Nicoleta
Author_Institution
Tech. Univ. of Cluj Napoca, Cluj-Napoca, Romania
fYear
2010
fDate
23-26 Sept. 2010
Firstpage
553
Lastpage
556
Abstract
The difference between what is expected from a service and what is perceived as a response underlies the estimation of the quality of that service. We propose a mechanism for the assessment of the service quality built on Dolce based expectations. Its components range from expectations creation according to the service description to monitoring of the expectations fullfillment according to the service enactment.
Keywords
Web services; mobile agents; quality of service; Dolce based expectation; service description; service enactment; service quality; Cognition; Concrete; Context; Monitoring; Ontologies; Quality assessment; Quality of service;
fLanguage
English
Publisher
ieee
Conference_Titel
Symbolic and Numeric Algorithms for Scientific Computing (SYNASC), 2010 12th International Symposium on
Conference_Location
Timisoara
Print_ISBN
978-1-4244-9816-1
Type
conf
DOI
10.1109/SYNASC.2010.30
Filename
5715336
Link To Document