Title :
Expectations for Assessment of Services Quality
Author :
Letia, Ioan Alfred ; Marginean, Anca Nicoleta
Author_Institution :
Tech. Univ. of Cluj Napoca, Cluj-Napoca, Romania
Abstract :
The difference between what is expected from a service and what is perceived as a response underlies the estimation of the quality of that service. We propose a mechanism for the assessment of the service quality built on Dolce based expectations. Its components range from expectations creation according to the service description to monitoring of the expectations fullfillment according to the service enactment.
Keywords :
Web services; mobile agents; quality of service; Dolce based expectation; service description; service enactment; service quality; Cognition; Concrete; Context; Monitoring; Ontologies; Quality assessment; Quality of service;
Conference_Titel :
Symbolic and Numeric Algorithms for Scientific Computing (SYNASC), 2010 12th International Symposium on
Conference_Location :
Timisoara
Print_ISBN :
978-1-4244-9816-1
DOI :
10.1109/SYNASC.2010.30
