Title :
The design of cooperative problem-solving systems for flight planning
Author :
Smith, Philip J. ; McCoy, C. Elaine ; Layton, Charles
Author_Institution :
Cognitive Syst. Eng. Lab., Ohio State Univ., Columbus, OH, USA
Abstract :
A prototype system, the Flight Planning Testbed, was developed to study the influence of system design on the planning performance of airline dispatchers. This system is capable of supporting planning at several levels of abstractions. Based on an empirical study of 27 airline dispatchers and a previous study of 30 airline pilots, it is clear that variations in the level of support can have significant effects on performance. In particular, under certain circumstances, automatic suggestions of solutions by the computer can induce very poor decisions
Keywords :
cooperative systems; planning (artificial intelligence); problem solving; travel industry; Flight Planning Testbed; abstractions; airline dispatchers; cooperative problem-solving systems; Aerospace engineering; Air traffic control; Aircraft navigation; Design engineering; Displays; Fuels; Monitoring; Problem-solving; System testing; Wind;
Conference_Titel :
Systems, Man and Cybernetics, 1993. 'Systems Engineering in the Service of Humans', Conference Proceedings., International Conference on
Conference_Location :
Le Touquet
Print_ISBN :
0-7803-0911-1
DOI :
10.1109/ICSMC.1993.384826
