Title :
Sounds like HELP: the use of voice for procedural instructions in GUI HELP
Author :
Reeves, N. ; Mills, Steven ; Noyes, J.
Author_Institution :
Dept. of Inf. Technol., Cheltenham & Gloucester Coll. of Higher Educ., Cheltenham
Abstract :
During a study considering the usability of a graphical user interface (GUI) for discretionary, intermittent users, the on-line HELP was found to be unsatisfactory from the point of view of flexibility and learnability. The HELP system for a spreadsheet package was rewritten to incorporate spoken, procedural instructions and the usability assessed in situ by considering the task completion rates and times together with user satisfaction. A complex picture emerged suggesting a follow-up study considering the learning styles of the users. The results reported here are part of a larger case study
Keywords :
graphical user interfaces; help systems; speech synthesis; GUI HELP; learnability; learning styles; online HELP system; procedural instructions; spreadsheet package; task completion rates; user satisfaction; Computer displays; Computer graphics; Documentation; Educational institutions; Graphical user interfaces; Information technology; Packaging; Software packages; Usability; User interfaces;
Conference_Titel :
Computer-Human Interaction, 1996. Proceedings., Sixth Australian Conference on
Conference_Location :
Hamilton
Print_ISBN :
0-8186-7525-X
DOI :
10.1109/OZCHI.1996.559995
