Service outsourcing management for complexity: Characteristics of service outsourcing industry

Author

Wang, Xia ; Sun, Shilei ; Zeng, Zhenxiang

Author_Institution

Sch. of Manage., Hebei Univ. of Technol., Tianjin, China

fYear

2010

fDate

16-18 April 2010

Firstpage

562

Lastpage

564

Abstract

As information and communication technologies, the rapid development of service "may be trade-related" elements to improve on a global scale with high-end services has set off a new round of industry, characterized by the transfer of wave, namely, "service outsourcing." Based on the basic theory of CAS, as well as gathering together the main characteristics of the proposed service outsourcing CAS characteristics, reveals the essential elements of the role of outsourcing in the service, contracting, then the common benefit package is the service outsourcing enterprises to implement objectives. CAS features based on the corresponding set of services outsourcing management strategy for the management of service outsourcing research has provided new methods and ideas.

Keywords

outsourcing; service industries; strategic planning; subcontracting; CAS; complex adaptive system; contracting; management strategy; service outsourcing management; Adaptive systems; Communication industry; Communications technology; Content addressable storage; Environmental economics; Evolution (biology); Industrial economics; Manufacturing industries; Outsourcing; Technology management; CAS; Gather characteristics; Management strategy; Service Outsourcing Management;

fLanguage

English

Publisher

ieee

Conference_Titel

Information Management and Engineering (ICIME), 2010 The 2nd IEEE International Conference on

Conference_Location

Chengdu

Print_ISBN

978-1-4244-5263-7

Electronic_ISBN

978-1-4244-5265-1

Type

conf

DOI

10.1109/ICIME.2010.5477732

Filename

5477732