Uncertainty analysis in construction conflict resolution using Information-Gap theory

Conflicts are common in almost all construction projects, and improper handling of such conflicts can result in cost overruns and delays. To reach a satisfactory resolution to a conflict, it is necessary to carefully negotiate a resolution that considers the adverse and often uncertain preferences of the various parties involved. To support this difficult process, this paper introduces a practical framework for resolving construction conflicts using the graph model for conflict resolution. The framework uses information-gap theory to identify the most robust resolution in the presence of the uncertainty associated with decision makers´ preferences. An example application of a construction conflict is presented to illustrate the details of the uncertainty analysis and to demonstrate the framework´s usefulness and practicality for construction conflict resolution.