DocumentCode
2550188
Title
Notice of Retraction
Research on customer satisfaction evaluation model of China´s human dispatch industry
Author
Bi Xiao-qing ; Zhou Nan ; Zhang Fang-fang
Author_Institution
Sch. of Manage., Tianjin Univ. of Technol., Tianjin, China
fYear
2010
fDate
16-18 April 2010
Firstpage
225
Lastpage
229
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Human dispatch as a new employing labor way greatly increases the flexibility of the enterprise employing labor and the labor resource allocation efficiency. However, the quality of service of human resource industry in china not adapts to the needs of labor units and has been the key problem of restricting the development of industry. Therefore, study on the key quality indicators affecting customer satisfaction based on customer satisfaction, and thereby forming industry service standards seems have great significance to the development of industry. This paper establishes the industry´s customer satisfaction model and evaluation index system combined with characteristics of the human dispatch service industry in China, in order to provide the theory basis for forming the quality specification of the industry´s service and promoting the healthy and orderly development of the industry.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Human dispatch as a new employing labor way greatly increases the flexibility of the enterprise employing labor and the labor resource allocation efficiency. However, the quality of service of human resource industry in china not adapts to the needs of labor units and has been the key problem of restricting the development of industry. Therefore, study on the key quality indicators affecting customer satisfaction based on customer satisfaction, and thereby forming industry service standards seems have great significance to the development of industry. This paper establishes the industry´s customer satisfaction model and evaluation index system combined with characteristics of the human dispatch service industry in China, in order to provide the theory basis for forming the quality specification of the industry´s service and promoting the healthy and orderly development of the industry.
Keywords
customer satisfaction; human resource management; labour resources; China; customer satisfaction evaluation model; human dispatch service industry; human resource industry; labor resource allocation; Bismuth; Continuous improvement; Customer satisfaction; Electronic mail; Human resource management; Labor resources; Manufacturing industries; Quality of service; Technological innovation; Technology management; customer satisfaction; human dispatch industry; index system;
fLanguage
English
Publisher
ieee
Conference_Titel
Information Management and Engineering (ICIME), 2010 The 2nd IEEE International Conference on
Conference_Location
Chengdu
Print_ISBN
978-1-4244-5263-7
Type
conf
DOI
10.1109/ICIME.2010.5477907
Filename
5477907
Link To Document