DocumentCode
2550205
Title
A hybrid KNN-LR classifier and its application in customer churn prediction
Author
Zhang, Yangming ; Qi, Jiayin ; Shu, Huaying ; Cao, Jiantong
Author_Institution
Univ. of Posts & Telecommun., Beijing
fYear
2007
fDate
7-10 Oct. 2007
Firstpage
3265
Lastpage
3269
Abstract
This paper presents a hybrid approach for building a binary classifier. The approach is the combination of the k-nearest neighbor algorithm, handling separately m 1-dimensional data sets divided from a data set in m-dimension, and the logistic regression method. This hybrid KNN-LR classifier improves the performance of the logistic regression in classification accuracy in some situations where the predictor and target variables exhibit complex nonlinear relationships. The results of the experiment on four benchmark data sets show the proposed approach compares favorably with the well-known classification algorithms such as C4.5 and RBF. Furthermore, its effectiveness is illustrated by its application in customer churn prediction based on real-world customer data sets.
Keywords
customer relationship management; pattern classification; regression analysis; binary classifier; customer churn prediction; hybrid KNN-LR classifier; k-nearest neighbor algorithm; logistic regression method; Classification algorithms; Data mining; Linear regression; Logistics; Neural networks; Predictive models; Training data;
fLanguage
English
Publisher
ieee
Conference_Titel
Systems, Man and Cybernetics, 2007. ISIC. IEEE International Conference on
Conference_Location
Montreal, Que.
Print_ISBN
978-1-4244-0990-7
Electronic_ISBN
978-1-4244-0991-4
Type
conf
DOI
10.1109/ICSMC.2007.4414197
Filename
4414197
Link To Document