• DocumentCode
    2550205
  • Title

    A hybrid KNN-LR classifier and its application in customer churn prediction

  • Author

    Zhang, Yangming ; Qi, Jiayin ; Shu, Huaying ; Cao, Jiantong

  • Author_Institution
    Univ. of Posts & Telecommun., Beijing
  • fYear
    2007
  • fDate
    7-10 Oct. 2007
  • Firstpage
    3265
  • Lastpage
    3269
  • Abstract
    This paper presents a hybrid approach for building a binary classifier. The approach is the combination of the k-nearest neighbor algorithm, handling separately m 1-dimensional data sets divided from a data set in m-dimension, and the logistic regression method. This hybrid KNN-LR classifier improves the performance of the logistic regression in classification accuracy in some situations where the predictor and target variables exhibit complex nonlinear relationships. The results of the experiment on four benchmark data sets show the proposed approach compares favorably with the well-known classification algorithms such as C4.5 and RBF. Furthermore, its effectiveness is illustrated by its application in customer churn prediction based on real-world customer data sets.
  • Keywords
    customer relationship management; pattern classification; regression analysis; binary classifier; customer churn prediction; hybrid KNN-LR classifier; k-nearest neighbor algorithm; logistic regression method; Classification algorithms; Data mining; Linear regression; Logistics; Neural networks; Predictive models; Training data;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Systems, Man and Cybernetics, 2007. ISIC. IEEE International Conference on
  • Conference_Location
    Montreal, Que.
  • Print_ISBN
    978-1-4244-0990-7
  • Electronic_ISBN
    978-1-4244-0991-4
  • Type

    conf

  • DOI
    10.1109/ICSMC.2007.4414197
  • Filename
    4414197