Customization of enterprise content management systems: an exploratory case study

Author

Nordheim, Stig ; Päivärinta, Tero

Author_Institution

Dept. of Inf. Syst., Agder Univ. Coll., Kristiansand, Norway

fYear

2004

fDate

5-8 Jan. 2004

Abstract

Enterprise content management (ECM) systems are mostly implemented in organizations by acquiring commercial software packages and customizing them to meet the organizational requirements. The customization aspect of ECM systems lacks empirical research. This paper explores the concepts of ECM customization and issues identified with ECM customization. The data are based on an in-depth case study from the oil industry and complemented with a secondary analysis of 60 vendor-reported cases of ECM implementations. The results show considerable customization challenges related to ECM, especially concerning integration, usability and functional adaptation. A resulting framework of customization concepts in ECM is suggested and discussed, along with issues for further research.

Keywords

business data processing; content management; commercial software packages; enterprise content management systems; organizational requirements; Computer aided software engineering; Content management; Educational institutions; Electrochemical machining; Enterprise resource planning; Knowledge management; Management information systems; Petroleum industry; Software packages; Usability;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 2004. Proceedings of the 37th Annual Hawaii International Conference on

Print_ISBN

0-7695-2056-1

Type

conf

DOI

10.1109/HICSS.2004.1265255

Filename

1265255