Same bed, different dreams?: a comparative analysis of citizen and bureaucrat perspectives on e-government

Recent studies indicate that bureaucrats and citizens are beginning to appreciate the opportunities and constraints for applications of information and communication technologies (ICTs) for governance. Using the data collected from independently administered random surveys of citizens and bureaucrats in late 2001 by Hart-Teeter, this essay is designed to explore whether and how citizen and bureaucrat perspectives on e-government coincide and/or diverge in terms of the effectiveness of e-government and pace of e-government implementation, equity (e.g. access), and safety (e.g. privacy and security).