Title :
From Users to Customers: HCI for Online Services
Author :
Pinhanez, Claudio
Author_Institution :
IBM Res., New York
Abstract :
This paper discusses how different is the design of Human-Computer Interfaces (HCI) specifically tailored for online services. Unlike traditional HCI design methods, our proposal addresses issues specific to service interfaces such as the presence of customer information in the input, highly heterogeneous input and output, inseparability of production, ...etc. We draw from a multitude of previously reported experiences in services-related human-computer interfaces but never before systematized in for online services.
Keywords :
human computer interaction; information services; user interface management systems; customer information; human-computer interface design; online services; Design methodology; Drives; Human computer interaction; Production; Proposals; USA Councils; Human-Computer Interfaces; Online Services; Services interfaces;
Conference_Titel :
Information & Communications Technology, 2006. ICICT '06. ITI 4th International Conference on
Conference_Location :
Cairo
Print_ISBN :
0-7803-9770-3
DOI :
10.1109/ITICT.2006.358272
