Critical success factors (CSFs) for process management projects

Author

Rezaiea, K. ; Ostadib, B. ; Tadayoun, S. ; Aghdasi, M.

fYear

2009

fDate

21-23 Oct. 2009

Firstpage

100

Lastpage

103

Abstract

This study establishes critical success factors (CSFs) that affect the readiness and successful implementation of process management (PM). Preliminary by reviewing the literature and studying various reports about implementation PM in organizations, critical success factors that affecting successful implementation of PM were identified. The 13 factors and 64 sub factors were refined, and these factors and sub factors were tested by PM experts´ opinions. Then, the refined CSFs formed the basis of self-assessment framework that can be used by firms to analyze their readiness to implement PM. Finally we offer statistical methods in order to manage, improve and increase the affects of them in organizations by using ISO 10017:2003.

Keywords

ISO standards; organisational aspects; project management; statistical analysis; ISO 10017:2003; critical success factors; organizations; process management projects; statistical methods; Costs; Engineering management; ISO standards; Industrial engineering; Management training; Project management; Quality management; Statistical analysis; Testing; Writing; Critical Success Factors; ISO 10017:2003; Process Management; Self-assessment framework; Statistical Techniques;

fLanguage

English

Publisher

ieee

Conference_Titel

Industrial Engineering and Engineering Management, 2009. IE&EM '09. 16th International Conference on

Conference_Location

Beijing

Print_ISBN

978-1-4244-3671-2

Electronic_ISBN

978-1-4244-3672-9

Type

conf

DOI

10.1109/ICIEEM.2009.5344625

Filename

5344625