Title :
Critical success factors (CSFs) for process management projects
Author :
Rezaiea, K. ; Ostadib, B. ; Tadayoun, S. ; Aghdasi, M.
Abstract :
This study establishes critical success factors (CSFs) that affect the readiness and successful implementation of process management (PM). Preliminary by reviewing the literature and studying various reports about implementation PM in organizations, critical success factors that affecting successful implementation of PM were identified. The 13 factors and 64 sub factors were refined, and these factors and sub factors were tested by PM experts´ opinions. Then, the refined CSFs formed the basis of self-assessment framework that can be used by firms to analyze their readiness to implement PM. Finally we offer statistical methods in order to manage, improve and increase the affects of them in organizations by using ISO 10017:2003.
Keywords :
ISO standards; organisational aspects; project management; statistical analysis; ISO 10017:2003; critical success factors; organizations; process management projects; statistical methods; Costs; Engineering management; ISO standards; Industrial engineering; Management training; Project management; Quality management; Statistical analysis; Testing; Writing; Critical Success Factors; ISO 10017:2003; Process Management; Self-assessment framework; Statistical Techniques;
Conference_Titel :
Industrial Engineering and Engineering Management, 2009. IE&EM '09. 16th International Conference on
Conference_Location :
Beijing
Print_ISBN :
978-1-4244-3671-2
Electronic_ISBN :
978-1-4244-3672-9
DOI :
10.1109/ICIEEM.2009.5344625
