A stakeholder model of business intelligence

In the 21st century, organizations are evolving into a new-form based on knowledge and networks in response to an environment characterized by indistinct organizational boundaries, information abundance, and fast-paced change. This paper explores the role of business intelligence (BI) in this new-form organization. The author developed a model that positions business intelligence as the primary source of explicit knowledge linking it with human capital (tacit knowledge source) within a stakeholder framework. This model is potentially useful for the design, diagnosis, and enhancement of BI because it looks to integrate stakeholder systems with technical and human knowledge systems for the purpose of improving organizational performance.