The KM infrastructure: making implicit knowledge assets explicit

Empirical case study data from a large spine unit in the United States offers evidence of the existence of sophisticated, implicit, knowledge assets based around multidisciplinary service delivery. Yet the full potential of these knowledge assets is not being realized. A knowledge management infrastructure model is proffered as a way of making explicit the elements of these knowledge assets. In addition, this model provides a systematic and robust approach to structuring the conceptualization of knowledge assets across a range of business environments.