An adapted framework and case-based reasoning for business process redesign

This paper presents a new approach for business processes redesign (BPR). The approach uses case-based reasoning techniques to model past business redesign into a case or stories based on a developed BPR framework and best practices rules. The resulting case base of past failing or successful experiences are used to support business process designer and practitioner in redesigning or improving existing business processes. This work came to address the limitation of most methodologies developed to support the application of BPR principles in providing clear guidance on deriving a process design threatening the success of BPR.