Title :
A corporate business excellence process
Author_Institution :
Xerox Quality Services, Rochester, NY, USA
Abstract :
The paper traces the evolution of leadership through quality (the Xerox approach to TQM) and the development of a company-wide self-assessment and business results diagnosis methodology at Xerox. It also shows how quality assessment is linked to the annual operational planning and management process. It describes the structure and management process by which Xerox managers use facts and data to conduct a company wide assessment of TQM practices, and to diagnose and eliminate the root causes of gaps in business performance to produce process-based continuous quality improvement
Keywords :
management; quality control; Xerox total quality management; annual operational planning; business performance; business results diagnosis methodology; company-wide self-assessment; corporate business excellence process; data; facts; leadership through quality; management process; process-based continuous quality improvement; quality assessment; Acceleration; Business process re-engineering; Certification; Companies; Costs; Crisis management; Process planning; Quality assessment; Quality management; Total quality management;
Conference_Titel :
Engineering and Technology Management, 1996. IEMC 96. Proceedings., International Conference on
Conference_Location :
Vancouver, BC
Print_ISBN :
0-7803-3552-X
DOI :
10.1109/IEMC.1996.547830
