Supporting collaboration by providing real-time assessment of individual and team performance

Summary form only given. The management of team work and task work in modern high-paced, collaborative environments is challenging due to unyielding time constraints, constant switching of cognitive tasks, and collating incoming and outgoing information requests to and from collaborators who vary in their expertise. To ensure the effectiveness of collaboration in these environments, agencies frequently train users based on assessments of their previous collaborative performance, either from exercises or actual work practice. Armed with appropriate technology, however, information about the state of the collaboration can be provided to the collaborators in real time and provide benefit to collaboration before errors occur. This paper presents a system that performs automated analysis on communication data in real time to support task work and team work activities. The system is based on the confluence of innovative extensions to the state of the art in performance assessment theory, Natural Language Processing techniques, and Cognitive Systems Engineering-influenced user interface design.