Title :
Quality and productivity improvements in support of computer workstations in a large corporate environment
Author :
Richerson, Michael E.
Author_Institution :
Boeing Inf. & Support Services, Wichita, KS, USA
Abstract :
The paper describes efforts to improve the quality and productivity of computer workstation support in a large corporate environment. Methods included both statistical quality control and process analysis. Over 10000 workstations are supported for engineering, manufacturing and business management organizations. Metrics and analysis are important aspects of managing this activity. Analysis, results and management decision making processes are described
Keywords :
business data processing; computer network management; engineering workstations; executive workstations; human resource management; local area networks; manufacturing data processing; technical support services; workstations; business management organizations; computer workstation support; engineering organizations; large corporate environment; management processes; manufacturing organizations; metrics; productivity improvements; quality improvements; statistical process analysis; statistical quality control; Computer aided manufacturing; Control charts; Costs; Frequency; Process control; Productivity; Pulp manufacturing; Time measurement; Workstations;
Conference_Titel :
Engineering and Technology Management, 1996. IEMC 96. Proceedings., International Conference on
Conference_Location :
Vancouver, BC
Print_ISBN :
0-7803-3552-X
DOI :
10.1109/IEMC.1996.547877
