A new MAS based approach modeling the QMS continual improvement

Author

Hajer, B.M. ; Taieb, B.R. ; Raouf, Ketata

Author_Institution

Dept. of Phys. & Instrum. Eng., INSAT: Nat. Inst. of Appl. Sci. & Technol., Tunis, Tunisia

fYear

2009

fDate

11-14 Oct. 2009

Firstpage

4734

Lastpage

4739

Abstract

The purpose of this paper is to model a quality management system (QMS) based on multi-agent system (MAS). Our model has been carried out through three phases; first an identifying process of ISO 9000, ISO 9001 and ISO 9004 standard has been performed, then a brief recall on the MAS has been realized. Finally, we propose a new approach that models a QMS throw MAS. The different steps of the proposed approach cover the whole PDCA (plan, do, check, act) scheme.

Keywords

ISO standards; continuous improvement; formal specification; formal verification; multi-agent systems; systems analysis; ISO 9000 standard; ISO 9001 standard; ISO 9004 standard; MAS-based approach; PDCA scheme; QMS continual improvement modeling; identification process; multiagent system; plan-do-check-act scheme; quality management system design; requirements engineering; Artificial intelligence; Companies; Customer satisfaction; Cybernetics; Design engineering; ISO standards; Instruments; Physics; Quality management; USA Councils; MAS; Modelling; PDCA; QMS; continual improvement; process approach;

fLanguage

English

Publisher

ieee

Conference_Titel

Systems, Man and Cybernetics, 2009. SMC 2009. IEEE International Conference on

Conference_Location

San Antonio, TX

ISSN

1062-922X

Print_ISBN

978-1-4244-2793-2

Electronic_ISBN

1062-922X

Type

conf

DOI

10.1109/ICSMC.2009.5346089

Filename

5346089