• DocumentCode
    2569132
  • Title

    A novel and convenient variable selection method for choosing effective input variables for telecommunication customer churn prediction model

  • Author

    Qi, Jiayin ; Li, Yuanquan

  • Author_Institution
    Sch. of Econ. & Manage., Beijing Univ. of Posts & Telecommun., Beijing, China
  • fYear
    2009
  • fDate
    11-14 Oct. 2009
  • Firstpage
    3217
  • Lastpage
    3222
  • Abstract
    Customer churn prediction model is hot research topic in recent years. Most of the researchers have paid much attention on how to construct novelist data mining algorithm for the prediction model, while less research concerns the choosing of input variables for the churn prediction model. This paper focuses on how to select effective input variables for the telecommunications customer churn model. We proposed a procedure to select the input variables step by step, and proved the effect by comparative experiment using the data from one telecom carrier.
  • Keywords
    customer relationship management; data mining; telecommunication industry; data mining algorithm; telecommunication customer churn prediction model; telecommunication industry; variable selection method; Accuracy; Cybernetics; Data mining; Data processing; Economic forecasting; Input variables; Mathematical model; Prediction algorithms; Predictive models; Sampling methods; customer churn prediction; customer relationship management; telecommunication industry; vatiable selcetion;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Systems, Man and Cybernetics, 2009. SMC 2009. IEEE International Conference on
  • Conference_Location
    San Antonio, TX
  • ISSN
    1062-922X
  • Print_ISBN
    978-1-4244-2793-2
  • Electronic_ISBN
    1062-922X
  • Type

    conf

  • DOI
    10.1109/ICSMC.2009.5346166
  • Filename
    5346166