Customer driven reliability: integration of QFD and robust design

Author

Yang, Kai ; Kapur, Kailash C.

Author_Institution

Wayne State Univ., Detroit, MI, USA

fYear

1997

fDate

13-16 Jan 1997

Firstpage

339

Lastpage

345

Abstract

Reliability of a product is defined and evaluated by the customer. Reliability is a time oriented quality characteristic. New measures of reliability based on disutility and continuous degradation of the state of the product are presented. A reliability function deployment approach is outlined by integrating quality function deployment (QFD) and FMEA (failure modes and effects analysis) to respond to the customer needs and expectations on product reliability. Robust design strategies to prevent both performance degradation and hard failures are discussed

Keywords

failure analysis; product development; quality control; reliability; FMEA; customer driven reliability; failure modes and effects analysis; hard failures; performance degradation; product reliability; quality function deployment; reliability function deployment; robust design strategies; time oriented quality characteristic; Customer satisfaction; Degradation; Dictionaries; Maintenance; Paints; Probability distribution; Product design; Quality function deployment; Reliability engineering; Robustness;

fLanguage

English

Publisher

ieee

Conference_Titel

Reliability and Maintainability Symposium. 1997 Proceedings, Annual

Conference_Location

Philadelphia, PA

ISSN

0149-144X

Print_ISBN

0-7803-3783-2

Type

conf

DOI

10.1109/RAMS.1997.571730

Filename

571730