Providing adaptive support in computer supported collaboration environments

Many misunderstandings can occur during remote interaction due to different user domain competency levels, different cognitive capacity of users as well as different user backgrounds. In this paper, we propose an adaptive keyword/summary presentation approach that aims at identifying potential misunderstandings of individual users and provide these users with effective and personalized content of the current discussion. Our approach is developed for virtual worlds and tested and implemented based on the Wonderland Project. In order to evaluate our approach, a practical scenario has been designed and tested, which demonstrates how the system enriches the cyberspace for collaboration by making adaptive use of keyword/summary presentation.