Research on public service platform for SMEs based on remote consultation

Author

Weihui Dai ; Xiaolan Zhang ; Shuyi Liang

Author_Institution

Sch. of Manage., Fudan Univ., Shanghai

fYear

2008

fDate

June 30 2008-July 2 2008

Firstpage

1

Lastpage

5

Abstract

This paper introduces public service platform and remote consultation, then describes a construction of public service and consulting platform for SMEs (Small and Medium-sized enterprises), including demand analysis, operating mode, technology solution, and public service categories. The platform is a comprehensive service system composed of government non-profit services and value-added services. It is also an interactive service system based on the combination of remote and face-to-face services. This paper also establishes criteria for the classification of public services.

Keywords

interactive systems; pattern classification; public administration; small-to-medium enterprises; SME; demand analysis; government nonprofit services; interactive service system; operating mode; public service classification; public service platform; remote consultation; small medium-sized enterprises; value-added services; Business process re-engineering; Costs; Electronic mail; Government; Internet telephony; Paper technology; Samarium; Technological innovation; Video sharing; Web and internet services; SMEs; public service platform; remote consultation;

fLanguage

English

Publisher

ieee

Conference_Titel

Service Systems and Service Management, 2008 International Conference on

Conference_Location

Melbourne, VIC

Print_ISBN

978-1-4244-1671-4

Electronic_ISBN

978-1-4244-1672-1

Type

conf

DOI

10.1109/ICSSSM.2008.4598438

Filename

4598438