Internet-the future delivery channel for banking services?

Much has happened in the world of Internet banking since we started examining the parameters of bank participation and the potential risks involved in Internet banking from a customer´s point of view in our previous study. In order to assess the importance of the Internet as a future delivery mechanism for the banking industry, we now focus on the potential risks involved in offering Internet services from the banks´ point of view. By correlating the risks perceived by both customers and banks with the actual Internet services offered, we provide a more complete picture of the requirements and concerns in this new way of doing business now and in the future