Technology acceptance and computer anxiety

This paper examines the relationship between attitudes towards computers with computer usage and computer anxiety. Self-administered questionnaires were randomly distributed to employees in commercial banks in Kuala Lumpur, generating 319 responses for the final analysis. The findings indicate that computer skills and acceptance in using technology are inversely related to computer anxiety. Hierarchical regression analysis reveals that both low and high attitudes towards computers show a negative relationship between computer skills, computer knowledge and computer anxiety. Empirical evidence explains the variation of the study and supports the view that the scale used in the western workplace environment is also applicable in Malaysia. The study suggests computer users have to keep up with and adapt to new technology and its applications since computer anxiety is a natural consequence of performing heavy, routine job tasks.