Communication issues in projects management

This paper aims to understand the communications process in Information Technology (IT) projects. Furthermore, this study investigated the influence of professional profile on the perception of project communication importance. The selected methodological approach uses a combination of qualitative and quantitative methods. Data were gathered from a questionnaire survey of 57 professionals of the studied company involved in IT projects. The results suggested that a formal communications plan is drawn up in only a small percentage of projects, and neither writing performance reports or having a system of control over lessons learned are frequent practices at the organization studied.