Healthcare Professionals´ Reactions to Health Enterprise System Implementations: A Theory of Cynicism Perspective

Health enterprise systems (HES) are becoming increasingly popular in healthcare organizations. The purpose of the current study is to develop and test a model of healthcare professionals´´ reactions to HES implementations. This is done by drawing on prior research on cynicism and resistance to technology. The model links healthcare professionals´´ cynicism toward HES with their resistance to the technology, job satisfaction, and job stress. The study hypotheses were tested using a field study in a hospital that recently implemented an HES. Results suggest support for the proposed model. Important implications for research and practice are offered.