DocumentCode
259355
Title
A Method to Classify Customer Reviews of Japanese Hotels by Support Vector Machine Using Estimation Sentence Patterns Information
Author
Okada, Masayuki ; Takeuchi, Ken ; Hashimoto, Koji
Author_Institution
Osaka Prefecture Univ., Sakai, Japan
fYear
2014
fDate
Aug. 31 2014-Sept. 4 2014
Firstpage
567
Lastpage
572
Abstract
Customer reviews are important sources of opinions of customers. The reviews contain some sentence pattern and some sort of patterns will be useful to extract the opinions of the customers easily. We propose a method to classify customer reviews using estimation expression patterns by support vector machine. We confirm an effectiveness of the proposed method by experimental results.
Keywords
estimation theory; hotel industry; natural language processing; pattern classification; support vector machines; Japanese hotels; customer review classification; estimation expression patterns; estimation sentence pattern information; opinion extraction; support vector machine; Accuracy; Compounds; Context; Dictionaries; Estimation; Kernel; Support vector machines; customer review; estimation pattern; sentence pattern; sentiment analysis; support vector machine;
fLanguage
English
Publisher
ieee
Conference_Titel
Advanced Applied Informatics (IIAIAAI), 2014 IIAI 3rd International Conference on
Conference_Location
Kitakyushu
Print_ISBN
978-1-4799-4174-2
Type
conf
DOI
10.1109/IIAI-AAI.2014.123
Filename
6913367
Link To Document