REBUS: an object-oriented simulator for business processes

Due to increasing competition, sophisticated and advanced technology solutions, specific and diversified customer requests, telecom operators need sound methodologies and software instalments to perform effective business process re-engineering on their main business processes and successfully reorganize themselves. This paper outlines an object-oriented simulation environment, called REBUS, which aims at providing a computerized tool for modelling and simulating a business process in Telcos organizations and for defining a set of alternative “what-if” scenarios, in order to permit the evaluation of any future operating choice