Title :
Process improvement framework evaluation
Author :
Evelina, Ericsson ; Pia, Gustafsson ; David, Höök ; Liv, Marcks Von Würtemberg ; Waldo, Rocha Flores
Author_Institution :
Ind. Inf. & Control Syst., R. Inst. of Technol. (KTH), Stockholm, Sweden
Abstract :
This paper analyzes and evaluates frameworks used in the IT and business domain. The purpose has been to discuss the characteristics, weaknesses and strengths of the frameworks to illuminate how companies can benefit from using them in synergy. Specific strengths within a specific framework such as maturity models and improvement programs have been identified. Many organizations today also use several different frameworks with partly the same content. Therefore, paper concludes by advocating for cooperation between functions using different frameworks based on the similarities identified within this paper to avoid creation of isolated framework islands. To be able to adopt a holistic approach and improve the entire business at an organization it is necessary to develop common methods for similar actions.
Keywords :
business continuity; information technology; risk analysis; CMMI; COBIT; IT organization improvement; ITIL; business development frameworks; business improvement framework; capability maturity model integration; process improvement framework evaluation; Capability maturity model; ISO standards; Measurement; Organizations; Quality management; Standards organizations; CMMI; COBIT; EFQM; ISO 9000; ITIL; business improvement framework; process improvement;
Conference_Titel :
Management Science and Engineering (ICMSE), 2010 International Conference on
Conference_Location :
Melbourne, VIC
Print_ISBN :
978-1-4244-8116-3
DOI :
10.1109/ICMSE.2010.5719823