Integrating Kano’s model into E-learning satisfaction

This study uses Kano two-way quality model to measure e-learning system satisfaction of users and categorize their attribute. Through the four dimensions of the 15 questionnaire to measure user satisfaction with their classification and quality attributes. The research results show that all the 15 service quality elements can be classified to 10 one-dimensional quality elements, 3 attractive quality elements, and 2 indifferent quality elements. Through better index and worse index, this research also provides the best increase satisfaction elements and the worse decrease satisfaction elements to e-learning planners, and this result can be used as a reference for their resources deployment.