Exploring the Organizational Effects of Mobile Business Process Reengineering

Author

Pousttchi, Key ; Habermann, Kai

Author_Institution

wi-mobile Res. Group, Bus. Inf. & Syst. Eng., Univ. of Augsburg, Augsburg, Germany

fYear

2009

fDate

27-28 June 2009

Firstpage

353

Lastpage

358

Abstract

Superior IT business value from mobile and ubiquitous technology can be achieved when enterprises apply mobile business process reengineering (M-BPR) to optimize their business processes beyond given structures. In this contribution, we use case study research to examine organizational and process changes through M-BPR along with the resulting benefits. The outcome of the paper is a set of five hypotheses on the typical organizational effects of M-BPR. They can be used by enterprises as a reference for their own M-BPR initiative and by researchers to further explore the specific IT business value attainable through M-BPR and serve as a starting point for a business transformation model of mobile-integrated business processes.

Keywords

business process re-engineering; electronic commerce; information technology; mobile computing; organisational aspects; IT business; business transformation; mobile business process reengineering; mobile technology; organizational effects; ubiquitous technology; Business process re-engineering; Companies; Informatics; Process design; Systems engineering and theory; Total quality management; IT business value; Mobile business processes; mobile business process reengineering; organizational effects;

fLanguage

English

Publisher

ieee

Conference_Titel

Mobile Business, 2009. ICMB 2009. Eighth International Conference on

Conference_Location

Dalian

Print_ISBN

978-0-7695-3691-0

Type

conf

DOI

10.1109/ICMB.2009.67

Filename

5169285