The application of load characteristic services system for improved customer services in Taipower

This paper develops a load characteristic services system (LCSS) consisted of a relational database system and a friendly inquiry system. The target of LCSS is to provide multiple-information function developed from load characteristic data for both customer and Taipower, The contribution of LCSS is not only to improve the customer services for customer but also to advance the effectiveness of business activities for Taipower. Both the service quality and customer relation management has been improved evidently because the operated of LCSS. A client/server architecture has been designed in the system and executed in the Intranet of Taipower, the Microsoft SQL Server is applied to build a relational database, there are 2000 customer´s power consumption data which came from load survey of Taipower has been stored and 15000 relational tables has been built to manage those data in the database. Visual Basic (VB.) is used to develop the inquiry system and the TCP/IP protocol is used for interfacing between the database management system and the inquiry system.