The application of load characteristic services system for improved customer services in Taipower

Author

Hwang, J.C. ; Huang, C.W.

Author_Institution

Dept. of Electr. Eng., Nat. Kaohsiung Univ. of Appl. Sci., Taiwan

fYear

2004

fDate

10-13 Oct. 2004

Firstpage

491

Abstract

This paper develops a load characteristic services system (LCSS) consisted of a relational database system and a friendly inquiry system. The target of LCSS is to provide multiple-information function developed from load characteristic data for both customer and Taipower, The contribution of LCSS is not only to improve the customer services for customer but also to advance the effectiveness of business activities for Taipower. Both the service quality and customer relation management has been improved evidently because the operated of LCSS. A client/server architecture has been designed in the system and executed in the Intranet of Taipower, the Microsoft SQL Server is applied to build a relational database, there are 2000 customer´s power consumption data which came from load survey of Taipower has been stored and 15000 relational tables has been built to manage those data in the database. Visual Basic (VB.) is used to develop the inquiry system and the TCP/IP protocol is used for interfacing between the database management system and the inquiry system.

Keywords

SQL; Visual BASIC; client-server systems; customer services; intranets; power consumption; power engineering computing; quality of service; relational databases; transport protocols; Intranet; Microsoft SQL server; TCP/IP protocol; Taipower business activities; Visual Basic; client-server architecture; customer relation management; customer services; customers power consumption data; database management system; friendly inquiry system; load characteristic services system; load survey; multiple-information function; relational database system; service quality; Customer service; Energy consumption; Energy management; Power system management; Protocols; Quality management; Relational databases; TCPIP; Visual BASIC; Visual databases;

fLanguage

English

Publisher

ieee

Conference_Titel

Power Systems Conference and Exposition, 2004. IEEE PES

Print_ISBN

0-7803-8718-X

Type

conf

DOI

10.1109/PSCE.2004.1397457

Filename

1397457