• DocumentCode
    261348
  • Title

    User self-help module for a device management cloud based on the TR-069 protocol

  • Author

    Nemet, Norbert ; Radovanovic, Sasa ; Cetkovic, Mica ; Ikonic, Nikola ; Bjelica, Milan Z.

  • Author_Institution
    RT-RK Inst. for Comput. Based Syst., Novi Sad, Serbia
  • fYear
    2014
  • fDate
    7-10 Sept. 2014
  • Firstpage
    199
  • Lastpage
    201
  • Abstract
    In this paper, a solution for a self-help module as a part of a Device Cloud platform for connected consumer electronic devices is presented. The proposed solution allows users to track parameter values and solve issues on their devices. Contribution to technology is a real-time issue solving mechanism based on cross-referencing of parameter values and predefined actions for specific device types.
  • Keywords
    cloud computing; consumer electronics; protocols; technical support services; TR-069 protocol; consumer electronic devices; cross-referencing; device management cloud; device troubleshooting; parameter values; real-time issue solving mechanism; self-help module; Cloud computing; Consumer electronics; Joining processes; Portals; Protocols; Real-time systems; Internet of Things; TR-069; device management cloud; device troubleshooting; self-support;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Consumer Electronics ??? Berlin (ICCE-Berlin), 2014 IEEE Fourth International Conference on
  • Conference_Location
    Berlin
  • Type

    conf

  • DOI
    10.1109/ICCE-Berlin.2014.7034234
  • Filename
    7034234
    • Link To Document
    https://search.isc.ac/dl/search/defaultta.aspx?DTC=49&DC=261348