• DocumentCode
    2614661
  • Title

    A ordering model of service parts in the final phase

  • Author

    Zhang, Jingmin ; Dong, Hesong

  • Author_Institution
    Dept. of Logistics Manage., Beijing Technol. & Bus. Univ., Beijing, China
  • fYear
    2011
  • fDate
    27-29 June 2011
  • Firstpage
    84
  • Lastpage
    87
  • Abstract
    With rapid development of science and technology and accelerating pace of product replacement, enterprises are facing more and more after-sales service problems of products that have been discontinued or will be discontinued. How to meet the service requirements of these products and minimize the total costs, the order quantity of service parts in the final phase is essential. Service parts have the randomness of demand, a wide variety, low general, long existence cycle and other characteristics. The order quantity of service parts in the final phase will not only affect customer service levels and inventory costs, but also be directly related to the human environment condition. This article analyzed the order quantity of service parts in the final phase under warranty and under non-warranty, and designed mathematical models for them. In the model, the recycling of old service parts were divided into the reusable and the non-reusable.
  • Keywords
    customer services; inventory management; life cycle costing; order processing; reverse logistics; warranties; after-sales service; customer service levels; final phase; human environment condition; inventory costs; long existence cycle; order quantity; ordering model; product replacement; science and technology; service parts; warranty; Acceleration; Customer services; Economics; Logistics; Mathematical model; Random variables; Warranties; reverse logistics; service parts; the order quantity; warranty;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Computer Science and Service System (CSSS), 2011 International Conference on
  • Conference_Location
    Nanjing
  • Print_ISBN
    978-1-4244-9762-1
  • Type

    conf

  • DOI
    10.1109/CSSS.2011.5974376
  • Filename
    5974376