Simulation implements demand-driven workforce scheduler for service industry

Simulation has long been a significant and powerful force for the improvement of manufacturing operations. More recently, it has been used to increase the efficiency, efficacy, and economy of service operations. In this case study, we describe the valuable contributions simulation made to the improvement of operations at numerous business locations of a company renting vehicles (without drivers). Specifically, discrete-event process simulation analyses played a pivotal role in the construction and implementation of the "Demand-Driven Workforce Scheduler" (DdWS) now used at the client company.