Title :
Heuristic based evaluation of Mobile Services web portal usability
Author :
Borovina, Nihad ; Boskovic, Dusanka ; Dizdarevic, Jasenko ; Bulja, Kenan ; Salihbegovic, Almir
Author_Institution :
BH Telecom, d.d., Sarajevo, Bosnia-Herzegovina
Abstract :
The paper presents heuristic based evaluation of mobile services web portal. Development context for the BH Telecom Mobile Services web portal is described, including the evaluation team organization and training. Usability evaluation is integrated with redesign proposals, and Heuristic Evaluation Report is established to support the process. The evaluation results are presented and discussed, highlighting several procedural and product improvements.
Keywords :
Web services; mobile computing; portals; BH Telecom; Web portal usability; heuristic based evaluation; mobile services; Decision support systems; Telecommunications; Usability evaluation; mobile service; user interaction redesign;
Conference_Titel :
Telecommunications Forum Telfor (TELFOR), 2014 22nd
Conference_Location :
Belgrade
Print_ISBN :
978-1-4799-6190-0
DOI :
10.1109/TELFOR.2014.7034611
